Emphasizing the importance of sustainability, creativity and innovation in providing specialized and distinguished services
The National Library and Archives organizes the Customers Forum 2023 and commends their role in the next phase

 The National Library and Archives organized the Customers Forum 2023 virtually, as part of its keenness to develop and improve the services provided to customers based on their comments and suggestions which serve the NLA’s strategy in this field.
Mr. Farhan Al Marzouqi, Director of the Corporate and Community Outreach Department opened the forum with a speech in which he welcomed the participants. He also stressed the importance of this forum in achieving sustainability, creativity and innovation in the National Library and Archives. This is based on its Strategic Plan (2022-2025), which took accelerators and transformational projects as its slogan, and on its constant communication with the public.
Al Marzouqi pointed to the importance of the current stage as the National Library and Archives is establishing the National Library to be an edifice on par with the largest libraries in the world.
He uncovered the NLA’s most important projects on this year’s agenda, chiefly the International Council on Archives’ Congress which will be hosted in Abu Dhabi in October 2023.
Next, Mrs. Hind Al-Hemeiri, Head of the Community Programs Section, delivered a speech in which she applauded the development ideas and constructive proposals presented by the participants in the forum. She also pointed out that the NLA considers its customers’ ideas and suggestions and implements them whenever they serve their interest. She referred to the importance of the customers’ feedback in this context as it contributes to evaluating the NLA’s services.

Then, the Strategic Planning Office of the National Library and Archives reviewed the Strategic Plan (2022-2025) and its data. It also stressed its alignment with the UAE's strategy and the directives of the wise leadership, which looks forward to the UAE occupying the forefront globally on its centenary.

Finally, the Archives Department shed light on the services provided by the National Library and Archives and ways to access them. It noted that the NLA adheres to the highest standards in providing them, in meeting requests with the lowest possible procedures, and in keenly making the customer's journey a joyful and happy experience.

It is worth noting that the Customers Forum 2023 addressed the participants' comments, inquiries, and future expectations. It also praised their interest, suggestions and development ideas.