Forum aimed at ascertaining customer needs and reach highest standards and practices

National Archives organizes first Customer Forum

The UAE National Archives recently organized a forum with its customers and beneficiaries of its services as part of its efforts to enhance interactions with them and listen to their comments and suggestions, and to identify and meet their renewed requirements.

On behalf of His Excellency Dr. Abdullah Al Reyes, Director General of the National Archives, Farhan Al Marzouqi, Director of Corporate and Community Outreach Department opened the forum.

Welcoming the participants of the first customer forum organized by the National Archives, Al Marzouqi pointed out that through the Forum, the National Archives is looking forward to develop its services and improve their quality and also to strengthen partnerships and relationships with the public.

He added that the National Archives, under the guidance of its senior management, works to enhance communication with the various categories of customers and seeks to know their comments, suggestions and their needs in order to develop its services to suit their requirements.

Al Marzouqi hoped that the first customer forum will be an ideal and effective platform that will enable National Archives reach the highest international standards and practices in what it offers to its customers and beneficiaries.

Dr. Reda Mustafa, one of the customers, who attended the forum, praised the National Archives and its noble services. He also expressed his thanks and appreciation because the National Archives was the most advantageous place for him during the preparation of his doctoral degree, which was about the history of the UAE at the time of Zayed bin Sultan Al Nahyan and most of the contents of his thesis drew inspiration from the collections of the National Archives.

Rida Mustafa expressed, in his name and also on behalf of the participants, the happiness to participate in the first customer forum, which provided an opportunity for participants to give their comments and suggestions on the services offered by National Archives with full transparency, in the light of what they aspire and are looking to achieve.

All the observations and suggestions were monitored, and the Director of Corporate and Community Outreach Department promised to implement all the proposals and requirements of customers. He also called for the continuation of communication through various means between them and the National archives, which maintains at its headquarters memory of the nation and ancient history.

The forum also conducted electronic cultural contests for participants, which included questions that revolved around the National Archives and its activities and achievements. The participants were also honoured with commemorative shields, and were given the new edition of the book “Al Hosn Palace: the history of the rulers of Abu Dhabi 1793-1966.”