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Sunday 06 September ,2020

The National Archives held the 2nd Customer Happiness Forum and reviewed its main services

In line with the vision of the UAE Government to achieve the highest customer happiness level

The National Archives held the 2nd Customer Happiness Forum and reviewed its main services

In line with the vision of our wise government,  the National Archives held its 2nd Customer Happiness Forum, under the slogan “Your communication leads to our Excellence”. It aims to envision the future of services provided to achieve the highest level of customer happiness.  This forum was conducted virtually to meet the precautionary measures applied currently and to implement the directives of our wise leadership whose main concern is people’s health and wellness.

Mr. Farhan Al Marzouqi, Director of the Corporate and Community Outreach Department, opened the forum and delivered a speech emphasizing that this Forum comes in line with the vision of our wise government to gain an insight into the future of services provided to achieve the highest level of customer happiness since the National Archives takes great interest in its customers and follows the government's approach to shift to smart services via digital media.

He added that while the National Archives performs its great national role in providing its services to its valued customers, it also adheres to the highest international standards, fulfills customers’ requests efficiently by streamlining the procedures, and makes their experience with the National Archives  full of joy and happiness.

Mr. Farhan Al Marzouqi also expressed great optimism about this Forum and the resulting recommendations, exchange of experience, and knowledge enhancement. He  stressed that the National Archives draws from participants' opinions and ideas possible ways to improve its performance in providing and developing its services, since the NA has set in motion the culture of customer happiness which it practices, commits to and targets successfully.  

The Forum, which saw the participation of a large number of the National Archives' researchers and interested customers, began by introducing the National Archives’ services, tasks and national role in line with its vision, mission and objectives. It also reviewed the main projects accomplished during the period  of 2017 - 2020.  It  shed light on the latest developments in terms of building a modern national archival system, developing the NA’s holdings, enhancing accessibility, providing research and knowledge services, enhancing corporate and community outreach, and providing a distinctive and exceptional work environment.

The 2nd Customer Happiness Forum reviewed, in detail, the various services provided by each of the National Archives Departments, namely the Archives Department, the Corporate and Community Outreach Department, and the Research and Knowledge Services Department.

After discussing customers’ different comments and remarks on the services provided, the Forum reviewed the main recommendations from the First Customer Happiness Forum which included requesting further archival material, accessing the Emirates Library, purchasing the National Archives’ publications, and requesting educational packages, etc. Accordingly, the National Archives responded positively to all recommendations and fulfilled all requests of participants.

It is noteworthy that the Forum included displaying a video about the National Archives and another video on the developments of its provided services. Finally, the Forum concluded its events with an interesting competition on the history of the United Arab Emirates, the tasks and duties of the National Archives, and its core domain and specialization.